risk communication

A public meeting with angry residents and eager reporters is a common feature on the local news. Whether addressing environmental, or other issues, the experience for the board members, consultants, and specialists at these meetings ranges from uncomfortable to nightmarish. The issues discussed in these meetings usually stem from years of community disappointment, mistrust, fears, factions, political or social positioning, or all of the above.
Industry faces a labyrinth of environmental and business regulations, and unique challenges in dealing with the public and the media. Environmental Risk Communication serves as a guide to understanding and complying with the Federal Risk Management Program and applying risk management and communication principles to daily plant operations. This book also helps Risk Management Plan (RMP) facilities successfully meet the new Federal requirements for public disclosure of RMP offsite consequence analysis results and provides techniques for communicating effectively during environmental emergencies.
Written in a straight-forward, no-nonsense style the book presents concise informative chapters, flow diagrams, checklists, and a thorough index. The authors present step-by-step instruction on developing a principled plan of action that generates open communications. CEOs, Corporate Communications Specialists, Plant Managers, Environmental Compliance Supervisors, Health and Safety Officers, Environmental Scientists and Engineers, and Consultants will benefit from Environmental Risk Communication.

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In every decision context there are things we know and things we do not know. Risk analysis uses science and the best available evidence to assess what we know—and it is intentional in the way it addresses the importance of the things we don’t know. Primer on Risk Analysis: Decision Making Under Uncertainty lays out the tasks of risk analysis in a straightforward, conceptual manner that is consistent with the risk models of all communities of practice.

This primer tackles the question, “what is risk analysis?” Distilling the common principles of the many risk tribes and dialects into serviceable definitions and narratives, it provides a foundation for the practice of risk analysis and decision making under uncertainty for professionals from all walks of life. Readers learn the language, models, and concepts of risk analysis and its three component tasks—risk management, assessment, and communication. Making a distinction between knowledge uncertainty and natural variability, the book also introduces a down-to-earth approach to decision making under uncertainty. Extensive examples illustrate the applicability of the risk analysis principles.

The book’s simple and straightforward style—based on the author’s decades of experience as a risk analyst, trainer, and educator—strips away the mysterious aura that often accompanies risk analysis. It describes the principles of risk analysis in a manner that enables readers to better understand and use the models and practice of their individual fields, and to gain access to the rich and sophisticated professional literature on risk analysis.

A companion volume, Principles of Risk Analysis: Decision Making Under Uncertainty, supplies the tools, techniques, and methodologies to help readers apply the principles of risk analysis—the “how to.”

Additional exercises, as well as a free student version of the Palisade Corporation DecisionTools^® Suite software and files used in the preparation of this book are available for download.

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Unveiling a new way of thinking, this guide introduces the concept of emerging risk and the effective mitigation of and response to unforeseen events. It describes new types of risks, their identification, and their implications for mass casualty and damage. Encouraging cooperation among services, it proposes response actions with regard to identification, mitigation, messaging, crisis communications, planning, and preparedness. It explains techniques for modeling new risks and threat outlooks, methods for calculating and creating strategy and tactics, and guidelines for conducting ongoing risk assessments.

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This collection of essays extends the conversation on communication ethics and crisis communication to offer practical wisdom for meeting the challenges of a complex and ever-changing world. In multiple contexts ranging from the intrapersonal, interpersonal, and family to the political and public, moments of crisis call us to respond from within particular standpoints that shape our understanding and our response to crisis as we grapple with contested notions of “the good” in our shared life together. With no agreed-upon set of absolutes to guide us, this moment calls us to learn from difference as we seek resources to continue the human conversation as we engage the unexpected. This collection of essays invites multiple epistemological and methodological standpoints to consider alternative ways of thinking about communication ethics and crisis.

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This book focuses on the types of risky interactions that threaten identities, relationships, and sometimes careers, including voicing dissent, repairing broken relationships, managing privacy, responding to harassment, offering criticism, and communicating emotion. Each chapter is grounded in real-life organizational scenarios, includes recent research, applies a standard theoretical framework, and illustrates a full range of communicative tactics and discourse practices. Throughout the book, authors Vincent R. Waldron and Jeffrey W. Kassing provide examples to spur thinking, raise questions, and help readers understand how organizations benefit when employees communicate in ways that manage risk.

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This book examines existing mass notification system solutions supporting crisis communications. The author reviews emerging trends and provides guidance on how to tackle complex issues. With an overview of current technology systems and requirements, designs, implementation, and testing, the text provides an understanding of emergency response communications and associated technologies. It covers the populations serviced historically, as well as the current legal landscape, key decision making considerations, and considerations needed for effective planning and preparedness.

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Communicating the nature and consequences of environmental and health risks is still one of the most problematic areas of public policy in Western democracies. “Mad Cows and Mother’s Milk” outlines the crucial role of risk management in dealing with public controversies and analyses risk communication practice to provide a set of lessons for risk managers and communicators. This second edition adds new case studies on mad cow disease in North America, climate change and genetic technologies. The first of the new case studies brings the story of the Bovine Spongiform Encephalopathy (BSE) outbreak in the United Kingdom in the 1980s up-to-date. Mad cow disease is still being discovered in UK herds and cases of mad cow disease have been found in twenty countries across the European continent and as far away as Japan with devastating consequences for the food industry. BSE has now been discovered on the North American continent in two cows born in Canada. The original cause of these two new cases is almost certainly importation of infected cattle, cattle feed, or both from Britain. Canadian government regulators and those in the cattle industry have failed to correctly assess the risks of the disease in the Canadian herd, take the precautionary measures needed to prevent the spread of disease, and communicate risks and precautionary measures to the public. The second new study deals with global warming. Not only is every aspect of this risk debate both contentious and difficult for the public to understand but the potential consequences of the risks extend all the way to global catastrophe for human civilization. A new chapter outlines the many dimensions of risk debate in the context of the need for effective and sustained dialogue by an informed public. The last new case study provides an introduction to genomic science, which is placed in the context of both the health benefits expected from genetic manipulation and some of the risk factors associated with it. This new chapter suggests that we must think about the range of new risks introduced by these technologies as well as the potential benefits – and that we should do this collective thinking soon, since given the furious pace of genomics discoveries, the possibilities will be us sooner than we imagine.

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